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How do I contact DraftKings about my problem?

Reviewed by Abhirup MukherjeeUpdated
Support contacts

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AGCO / iGaming Ontario
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24/7
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Start by writing a short description of what went wrong and what help you need. Then choose the DraftKings support route that suits how you want to send the question.

How do I contact DraftKings and prepare my question?

DraftKings support can be reached through four routes, and each one is available 24 hours a day, 7 days a week. Describe the problem clearly before you open your chosen route so your request is easier to understand.

Contact channelHow to open itOpening hours
ChatbotChoose the Chatbot support route.24 hours a day, 7 days a week
X (formerly known as Twitter)Use X to contact support.24 hours a day, 7 days a week
MailChoose mail as the contact route.24 hours a day, 7 days a week
E-mailChoose e-mail to send the request.24 hours a day, 7 days a week

For another contact-focused reference, see the Contact DraftKings Field Guide.

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Gambling support services

  • 1-833-776-7171 — BetGuard (Ontario)
  • Responsible Gambling Council
  • 1-844-468-8034 — AGLC Self-Exclusion Program (Alberta)
  • 1-888-795-6111 — Gambling Support BC (British Columbia)
  • 1-866-531-2600 — ConnexOntario
  • 1 800 461-0140 — Jeu : aide et référence (Quebec)
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Editor

Abhirup Mukherjee

Casino Game Mathematics Professional

Abhirup Mukherjee works in casino-game mathematics and is associated with NetGaming.

Read more about Abhirup Mukherjee

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Your questions answered

What support routes can I choose?

You can use Chatbot, X (formerly known as Twitter), mail or e-mail to contact DraftKings support.

Does DraftKings support operate outside regular business hours?

Yes. Support operates 24 hours a day, 7 days a week, so you can use the listed routes at any time.

Can I contact DraftKings through X?

Yes. X (formerly known as Twitter) is one of the available support channels.

Is mail available as a support route?

Yes. Mail is one of the four ways to contact DraftKings support.

What should I prepare before contacting support?

Prepare a concise description of what happened and the help you need. This gives support a clear starting point for your request.

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